What if I don’t want to submit this shipment anymore?

Published August 31st, 2021 by Trevor Woodland

Simply click the  Decline  button in the bottom left corner.

Can I ship ULD containers?

Published August 31st, 2021 by Trevor Woodland

Southwest Cargo® does not ship ULD containers due to the size of the cargo doors on Southwest Cargo® airplanes. 

Is this my final price for my air freight shipment?

Published August 31st, 2021 by Trevor Woodland

No.  Please note that this is not a final price.  The final price will be determined by the airline when the shipment is manifested. 

How do I know when a shipment must be dropped off at the airport facility?

Published August 31st, 2021 by Trevor Woodland

There is a Drop-off By date and time listed on each search result.  Please note that cutoff times vary by each station.

Account has no AWB Numbers available for airline WN

Published April 29th, 2025 by Trevor Woodland

Orange Box Error: Account has no AWB Numbers available for airline WN Issue:  This error is caused on Step 2 when a user attempts to select a flight from the air freight search.  The error occurs because the user's profile does not have any air waybill numbers listed within their profile. Solution: There are two approaches to resolving this issue. F

How can I edit my company profile information?

Published August 31st, 2021 by Trevor Woodland

On the left sidebar in the main dashboard, there is an option titled  Company Account .  Selecting  Business Name & Address  or  Primary Contact  from the dropdown menu will allow you to edit your business information and contact details.

AWB Number not associated with Organization

Published April 29th, 2025 by Trevor Woodland

Orange Box Error:  The AWB number for this shipment is not associated with your organization.  Please return to Step 3 eAWB, select a different AWB number, continue and then resubmit the booking attempt. Where:  Step 4 Quotation - Submit Booking Request Issue:  This error is caused when a user submits a booking request with an air waybill number tha

Max Piece count exceeded

Published April 29th, 2025 by Trevor Woodland

Orange Box Error:  Max piece count exceeded Where:  Step 4 Quotation - Submit Booking Request or Booking Editor page Issue:  This error is caused when a shipper attempts to book too many pieces in a single shipment. Solution:  Click on Step 1 Shipment Details to return to step 1 and adjust the piece count.  The total pieces cannot exceed 150 pieces

Why is the cutoff time showing the day before my shipment departs?

Published August 31st, 2021 by Trevor Woodland

If the tender date is listed the day before the flight departs, we encourage you to drop off your shipment the day prior to shipping since the cutoff time is outside our business hours. 

REJECTED SHIPMENTS - Learn how to fix them!

Published November 7th, 2024 by Trevor Woodland

Here are the four primary instances a booking request may receive a REJECTED AWB Status. Cargo space not available on one or more requested flights. Choose an alternate route INVALID SHIPPER AWB NBR. AWB is not assigned to Shipper. INVALID SHIPPER ID. Shipper validations fail. Unable_to_route Routing validations failure   Cargo Space Unavailable Thi

How many shipping locations can I select per air waybill?

Published August 31st, 2021 by Trevor Woodland

You can select up to one shipper location per air waybill.  In order to book from another shipment origin, you must complete a new shipment and air waybill.

Can I add additional users to my company account?

Published August 31st, 2021 by Trevor Woodland

Yes. Each account can have up to four total users, so three additional users are permitted. Please contact  support@hangara.com  to request more user accounts.

How to Utilize the Contact Book

Published December 7th, 2022 by Trevor Woodland

How to ship COLLECT to a Consignee

Published January 21st, 2025 by Trevor Woodland

A common question we receive is “How do I ship COLLECT so that my consignee is responsible for payment?".  First, when creating a Consignee, there is a field ‘Charge Declaration’ that pre-populates to Prepaid.  You must select this dropdown and change the selection to COLLECT. A consignee can be created on Step 1 of the Air Freight Search or directl

Schema Mismatch

Published April 25th, 2025 by Trevor Woodland

Orange Box Error: Schema Mismatch Where: Step 4 Quotation - Submit Booking Request or Booking Editor page Issue:  This is caused when the Actual Weight or Dimensional Fields (Length, Width, Height) have a value that contains a decimal and is not a whole number. Solution:   Click Continue on Shipment from Main Dashboard Click Step 1 Icon Update Shipm

How far in advance can I book a shipment?

Published August 31st, 2021 by Trevor Woodland

You can schedule shipments  10 days  in advance.

How to Create an Air Freight Search

Published December 7th, 2022 by Trevor Woodland

Invalid Shipper ID

Published April 25th, 2025 by Trevor Woodland

Orange Box Error: The Shipper Cargo Location ID is not recognized by Southwest Cargo.  Please review the Shipper Location within the Contact Book, Edit the Cargo Location ID, and resubmit the booking. Where: Step 4 Air Freight Search - Quotation - Submit Booking Request Issue:  This error is caused when the Shipper Location ID aka, the Cargo Locatio

How to Upload Air Waybill Numbers

Published December 7th, 2022 by Trevor Woodland

Can I change the AWB number if there is one already listed?

Published August 31st, 2021 by Trevor Woodland

Yes.  Click on the air waybill number.  A  Select Air Waybill Number  pop up will appear.  You can either choose a different preassigned number listed or add a new one by clicking the  + Add  button.  If you choose to add a new number, click select, and it will input that new number. 

Route Cannot be Completed

Published April 29th, 2025 by Trevor Woodland

Orange Box Error: The selected route cannot be completed at this time.  Please select a different flight at a later time and/or date, or select a different connection route. Where: Step 4 Air Freight Search - Quotation - Submit Booking Request Issue:  This error is caused when the flight route(s) selected for the shipment are unavailable.  This coul

Air Waybill already exists in booking system

Published April 29th, 2025 by Trevor Woodland

Orange Box Error:  This Air Waybill number has already been attempted with a previous shipment.  Please return to Step 3 ‘e-AWB’, select a different air waybill number, continue and then resubmit the booking attempt. Where:  Step 4 Quotation - Submit Booking Request Issue:  This error is caused when the booking request submitted is attempted with an

Why does the pricing and service type user interface experience look weird with a missing image box?

Published August 31st, 2021 by Trevor Woodland

We encourage all shippers to input a  rate logo .  To do this, go to your dashboard, select the company account on the left hand side and click business name & address.  There you can upload a rate logo that will appear next to your service type and price. 

How do I know if a flight is nonstop or has a connecting flight?

Published August 31st, 2021 by Trevor Woodland

When reviewing the search results, in between the departure and arrival airports is either  nonstop  or the  connecting city airport code .  Additional itinerary information can be found by clicking on this center area.

How do I know the estimated time of when a shipment will be available for recovery?

Published August 31st, 2021 by Trevor Woodland

When reviewing the search results, on the far right side of each flight option, there is a  Available On  date and time listed.

Charge and Payments

Published February 10th, 2025 by Trevor Woodland

A common question is how does one pay for their Southwest Cargo shipments that are book online through the swacargo online booking platform. Please review the Southwest Cargo Charges and Payments material on their main cargo website.  This allows shippers to create Billable Accounts, payment for invoicing, and credit card options. If you wish to boo

SJU - Online Bookings Unavailable

Published February 12th, 2025 by Trevor Woodland

At this time, online bookings are not permitted for shipments to / from SJU - LUIS MUNOZ INTERNATIONAL AIRPORT. Air freight shipments may still be tendered in person for services to / from SJU at origin airport.  What routes are available for online booking?Online bookings are eligible for any available routing within the Continental US and Hawaii.

Why is the issuing carrier already preselected for my air waybill?

Published August 31st, 2021 by Trevor Woodland

There is one issuing carrier agent allowed per account.  You can go into your company information and change the information for the issuing carrier agent and then change the airline information as well.  But this is not something that can be done in Step 3 and is auto populated for your convenience.

Tracking Email address is invalid

Published April 29th, 2025 by Trevor Woodland

Orange Box Error:  Tracking Email address is invalid - please return to Step 3 eAWB and list one email address only Where: Step 4 Quotation - Submit Booking Request Issue:  This error is caused when the AWB Status Email field on Step 3 e-AWB has multiple email addresses and unnecessary special characters listed within the field.  The AWB Status Emai

Can I save the handling requirements so that it is always the same for this consignee?

Published August 31st, 2021 by Trevor Woodland

Yes.  You can edit the handling requirements within Step 3.  You can also assign new handling requirements to a consignee within your shipper contact library.  Everytime a consignee has preassigned handling requirement information, that content will auto populate on the air waybill.

Can I set up alerts to receive notifications about the status of my air freight shipments?

Published August 31st, 2021 by Trevor Woodland

Yes.  Within the sidebar tab  Company Account  you can select  Alerts .  Three fields need to be completed to create an alert.  Send To  - this is the person who will be receiving the alerts. You can select the shipper, a consignee, and cartage agent. Status  - There are 8 stages of an air freight shipment that have Alerts. You can either select to

Can I ship pieces of different dimensions?

Published August 31st, 2021 by Trevor Woodland

Yes.  On the far right of the pieces and dimensions row, there is an  + Add  button.  This will add a new row.  Please be aware of the actual weight and split the total weight between pieces of the same dimensions.

Do I have to complete the accounting information?

Published August 31st, 2021 by Trevor Woodland

Completing the accounting information is not required, but is available for added convenience.  If you choose to add your account information, the number will populate within the Accounting Information field on the air waybill to save you time from typing it in each booking.

How do the product categories work?

Published August 31st, 2021 by Trevor Woodland

The product categories represent the commodities that Southwest Cargo® provides air freight services for.  If you cannot find a product category that fits the commodity you are trying to ship, please select General Cargo.  You will be required to define the commodity description when completing the air waybill portion of the shipment in Step 3. 

What if my weight is in kilograms?

Published August 31st, 2021 by Trevor Woodland

For now, you must list the actual total weight of your shipment in pounds.

How do I know what the times listed are when considering the time zone?

Published August 31st, 2021 by Trevor Woodland

Each time listed is in respect to its timezone.  Departure from Chicago Midway International Airport (MDW) will list a Central Standard Time and arrival at Los Angeles International Airport (LAX) will list a Pacific Standard Time. 

How many airports are currently within the system?

Published August 31st, 2021 by Trevor Woodland

Please visit the Southwest Cargo® facilities  page  for a comprehensive list of facilities we service.  At this time, we are unable to accept bookings for shipments originating or going to international or roadfeeder service destinations. 

Where do I manage contacts?

Published August 31st, 2021 by Trevor Woodland

From the main dashboard, on the left sidebar, there is an option  Contact Book .  Within the contact book, one can add to their consignees and shipment origin locations.  You can add contacts on a one-by-one basis by clicking  + Add .  Contacts already listed are editable by clicking the  Edit  button on the far right.

How do I select a flight and proceed?

Published August 31st, 2021 by Trevor Woodland

To select a flight, select the service type for the flight you wish to book.  Then click the button on the far right  Select & Review eAWB .

Why is the AWB number already listed?

Published August 31st, 2021 by Trevor Woodland

If you have preassigned air waybills listed in your shipper account, the system simply chooses the next available number and lists it for the air freight shipment.

How do I know the duration of the flight?

Published August 31st, 2021 by Trevor Woodland

When reviewing the search results, in between the departure and arrival airports is the duration of the flight in hours and minutes.  Additional itinerary information can be found by clicking on this center area.

How does a shipper sign the air waybill?

Published August 31st, 2021 by Trevor Woodland

The primary contact listed as the issuing carrier agent will have their signature populate on the air waybill upon submitting the shipment for booking approval.  Simply scroll down to the bottom of Step 3 and click the  Confirm Air Freight Inquiry  button.

Are there weight limits on a per piece basis?

Published August 31st, 2021 by Trevor Woodland

Yes. There is 500lb weight limit per AWB.  Shipments exceeding the 500lb weight limit will need to be booked in multiple AWB's or tendered at the cargo facility.

Can I ship to multiple recipients via one air waybill?

Published August 31st, 2021 by Trevor Woodland

At this time, you can only ship to one recipient per air waybill.

Why is my recovery time listed as the next day?

Published August 31st, 2021 by Trevor Woodland

Your shipment is scheduled to arrive at its destination outside business hours.  Southwest Cargo® will still accept your shipment and store it in the facility until the following day when the facility reopens.

How many consignees can I list for an air waybill?

Published August 31st, 2021 by Trevor Woodland

One consignee per air waybill.

How do I know if my containers will fit on the aircraft?

Published August 31st, 2021 by Trevor Woodland

See cargo bin capacity details here:  Southwest Cargo® Cargo Bin Capacity

My air freight search is not returning any flights. What am I missing?

Published August 31st, 2021 by Trevor Woodland

Check the date and time of departure and arrival.  It may be that the time parameter selected is too narrow and cannot accommodate the drop off time, duration of flight, and available for recovery time.

How to Utilize the Dashboard and Shipment Operations Tool

Published December 7th, 2022 by Trevor Woodland

Are there specific commodities that are not accepted for shipment?

Published August 31st, 2021 by Trevor Woodland

Shipments likely to damage aircraft or other shipments Live, warm blooded animals Poisonous or venomous live animals Money or currency of any kind Precious metals or jewelry (other than costume jewelry) Furs and other clothing with fur on it Hazardous material Firearms Shipments not suitable for carriage Human Remains 

Can I save this shipment and come back to it later?

Published August 31st, 2021 by Trevor Woodland

Yes.  Simply click the  Save  button in the bottom left corner. 

How do I know the pricing breakdown for my shipment?

Published August 31st, 2021 by Trevor Woodland

Please note that when booking online, all rates shown in the booking process are estimated rates based on the published rate.  Final cost will be confirmed at time of tender.  Declared value must be confirmed at time of tender.

How to upload AWB Numbers to Shipper Profile

Published August 31st, 2021 by Trevor Woodland

This video explains how to upload AWB numbers to your shipper profile.

How to ship COLLECT to a Consignee

Published January 21st, 2025 by Trevor Woodland

A common question we receive is “How do I ship COLLECT so that my consignee is responsible for payment?".  First, when creating a Consignee, there is a field ‘Charge Declaration’ that pre-populates to Prepaid.  You must select this dropdown and change the selection to COLLECT. A consignee can be created on Step 1 of the Air Freight Search or directl

Is there a limit to pieces I can ship?

Published August 31st, 2021 by Trevor Woodland

If Southwest Cargo® is unable to accommodate the entirety of your shipment, your booking request will be rejected and you will be asked to select a different flight.

How do I CANCEL a Shipment?

Published August 31st, 2023 by Trevor Woodland

To Cancel a shipment, you must access the Shipment's Booking Details page.   From the Main Dashboard, find the shipment you wish to Cancel and select the ‘EDIT’ button on the far right side.   This takes you to the shipment's Booking Details page.  Scroll halfway down the page on the right, click ‘Cancel Booking’ Button. This IMMEDIATELY CANCELS you

How do I fill in the content description for the shipment?

Published August 31st, 2021 by Trevor Woodland

You will be prompted to add content descriptions during Step 3 of the booking.  This information is required for security purposes.  To do this, please select  Fill in Content Descriptions .  A popup will appear and on the right side there is a highlighted field titled  Description .  You may use our list of commodity descriptions or begin typing th

How to Cancel a Shipment

Published November 7th, 2024 by Trevor Woodland

To Cancel a shipment, you must access the Shipment's Booking Details page.   From the Main Dashboard, find the shipment you wish to Cancel and select the ‘EDIT’ button on the far right side.   This takes you to the shipment's Booking Details page.  Scroll halfway down the page on the right, click ‘Cancel Booking’ Button. This IMMEDIATELY CANCELS you

How do I upload or add new preassigned air waybills to my account number?

Published August 31st, 2021 by Trevor Woodland

Within the sidebar tab  Company Account  one can select  Air Waybill Numbers .  Here one can either upload one signal air waybill number with the  + Add  button or upload a list of air waybills. To upload, one needs to have a .csv file with three column headers. AWB Prefix -  this is the three digit airline code - please use 526 AWB #  - this is the

When creating a new air waybill number, why is there a checkbox for Test AWB Number?

Published August 31st, 2021 by Trevor Woodland

The Test AWB Number feature allows you to submit a shipment as a test.  This will not trigger a booking request to the airline.