A common question we receive is “How do I ship COLLECT so that my consignee is responsible for payment?". 

First, when creating a Consignee, there is a field ‘Charge Declaration’ that pre-populates to Prepaid.  You must select this dropdown and change the selection to COLLECT.

A consignee can be created on Step 1 of the Air Freight Search or directly within the Contact Book from the Main Dashboard Left Sidebar.

Common Questions:

How do I add the Consignee's Southwest Cargo account number?

You are not responsible for adding the Consignee's SWA Cargo account number nor is this required for COLLECT shipments.  If you choose to do so, you may add the number in the ‘Accounting Information’ Field on Step 3 of the Air Freight Search ‘eAWB’.

Does the Air Waybill .pdf show that this shipment is now COLLECT?

YES!  Please see the following zoomed in screenshot. 

Can I change my Consignee back to Prepaid for a later shipment?

YES!  Simply use the Contact Book, locate the Consignee, Click “EDIT” and update the Charge Declaration Field to Prepaid from Collect and click SAVE.