Orange Box Error:  The AWB number for this shipment is not associated with your organization.  Please return to Step 3 eAWB, select a different AWB number, continue and then resubmit the booking attempt.

Where:  Step 4 Quotation - Submit Booking Request

Issue:  This error is caused when a user submits a booking request with an air waybill number that is not currently valid and assigned to the organization.  Pre-assigned air waybill numbers are valid for one calendar year after issue.  Once the 365 days pass, the air waybill numbers are disassociated from the organization's account number and are invalid.

Or, if a user randomly enters air waybill numbers into their profile and is able to surpass the ‘mod 7 format’ restriction, the system will simply indicate that this number is not valid and was never assigned to the shipper's organization to start.

Solution:

The prompt instructs the user to return to Step 3 eAWB and select a different air waybill number.  Please attempt this first.

If you believe that the air waybill numbers within your profile have expired, you will have to request a new batch of air waybill numbers from Southwest Cargo.  Request New Air Waybill Numbers Here

If you are requesting a new set of air waybill numbers from Southwest Cargo, please note that while the form response will say "1-3 business days" you should receive the new air waybill numbers within a few hours of the same business day or following business day if requested outside normal business hours.

Once you receive the new set of air waybill numbers, please forward the excel file to the Hangar A Support Team support@hangara.com and we will upload the new air waybill numbers while removing any remaining expired air waybill numbers.

Please contact support@hangara.com if you are still experiencing issues.