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• How to Cancel a Shipment
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• My air freight search is not returning any flights. What am I missing?
• Where do I manage contacts?
• Why is the cutoff time showing the day before my shipment departs?
• Why is my recovery time listed as the next day?
• How many consignees can I list for an air waybill?
• How do the product categories work?
• What if my weight is in kilograms?
• Can I ship ULD containers?
• Why does the pricing and service type user interface experience look weird with a missing image box?
• How do I know the estimated time of when a shipment will be available for recovery?
• How do I know what the times listed are when considering the time zone?
• How do I know the duration of the flight?
• How do I know if a flight is nonstop or has a connecting flight?
• How do I select a flight and proceed?
• Why is the issuing carrier already preselected for my air waybill?
• Can I change the AWB number if there is one already listed?
• Why is the AWB number already listed?
• Can I save the handling requirements so that it is always the same for this consignee?
• Is this my final price for my air freight shipment?
• How do I know when a shipment must be dropped off at the airport facility?
• Can I save this shipment and come back to it later?
• How many airports are currently within the system?
• How far in advance can I book a shipment?
• How does a shipper sign the air waybill?
• Can I set up alerts to receive notifications about the status of my air freight shipments?
• How many shipping locations can I select per air waybill?
• Is there a limit to pieces I can ship?
• When creating a new air waybill number, why is there a checkbox for Test AWB Number?
• Can I ship pieces of different dimensions?
• How do I upload or add new preassigned air waybills to my account number?
• What if I don’t want to submit this shipment anymore?
• How to upload AWB Numbers to Shipper Profile
• Are there specific commodities that are not accepted for shipment?
• How can I edit my company profile information?
• Are there weight limits on a per piece basis?
• Can I add additional users to my company account?
• Can I ship to multiple recipients via one air waybill?
• Do I have to complete the accounting information?
• How do I fill in the content description for the shipment?
• How do I know if my containers will fit on the aircraft?
• How do I know the pricing breakdown for my shipment?