Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Southwest Cargo Online Booking FAQs

How to Cancel a Shipment

Learn the step-by-step process on how to cancel a shipment and avoid fees through our detailed guide.

Written by Trevor Woodland

Updated at November 7th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Southwest Cargo Online Booking FAQs
  • Orange Box Errors - Rejected Shipments
  • Help Videos
  • How to Cancel a Shipment
  • Collect Shipments
  • Charges and Payments
+ More

To Cancel a shipment, you must access the Shipment's Booking Details page.  

From the Main Dashboard, find the shipment you wish to Cancel and select the ‘EDIT’ button on the far right side.  

This takes you to the shipment's Booking Details page.  Scroll halfway down the page on the right, click ‘Cancel Booking’ Button.

This IMMEDIATELY CANCELS your shipment.

Please Note: 
The air waybill number used for this booking will be lost and cannot be reused.
If you accidentally Cancel a shipment, you cannot recover the shipment and must create a New Shipment.
To find Canceled Shipments, the Shipments Tab on the Left Sidebar will allow the user to review all Canceled shipments. 

dispatch terminate

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How do I CANCEL a Shipment?

Definition by Author

0
0
Expand