Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Southwest Cargo Online Booking FAQs

Can I set up alerts to receive notifications about the status of my air freight shipments?

FAQ - Alerts

Written by Trevor Woodland

Updated at August 31st, 2021

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Southwest Cargo Online Booking FAQs
  • Orange Box Errors - Rejected Shipments
  • Help Videos
  • How to Cancel a Shipment
  • Collect Shipments
  • Charges and Payments
+ More
Yes.  Within the sidebar tab Company Account you can select Alerts.  Three fields need to be completed to create an alert. 
  1. Send To - this is the person who will be receiving the alerts. You can select the shipper, a consignee, and cartage agent.
  2. Status - There are 8 stages of an air freight shipment that have Alerts. You can either select to receive an alert when that stage of the shipment is complete or delayed.
  3. Alert Type - how would you like to receive your alerts?  You can select text or email or both for alerts.
Click save and you will begin receiving alerts until you remove or update the alert subscriber.
alert text email air freight shipment notification send to status alert type subscriber

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Why is the issuing carrier already preselected for my air waybill?
  • Can I save this shipment and come back to it later?
  • Where do I manage contacts?
  • What if my weight is in kilograms?

Definition by Author

0
0
Expand