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Schema Mismatch

Shipment Details incorrect - pieces, weight, dims

Written by Trevor Woodland

Updated at April 30th, 2025

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Orange Box Error: Schema Mismatch

Where: Step 4 Quotation - Submit Booking Request or Booking Editor page

Issue:  This is caused when the Actual Weight or Dimensional Fields (Length, Width, Height) have a value that contains a decimal and is not a whole number.

Solution:  

  1. Click Continue on Shipment from Main Dashboard
  2. Click Step 1 Icon
  3. Update Shipment Details: Weight, DIMS, that may have a decimal value - suggestion, round up.
  4. Continue through the booking process and submit.

Please contact support@hangara.com if you are still experiencing issues.

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